1. Shipping Methods and Costs
- Shipping Options: We offer a range of shipping options including standard, expedited, and express shipping. Shipping methods and associated costs will be presented at checkout.
- Shipping Costs: Shipping costs are calculated based on the destination, size, and weight of your order. You will see the total shipping cost before finalizing your purchase.
2. Processing Time
- Order Processing: Orders are processed within 2 business days of receiving payment. Processing time may vary during peak seasons or promotional periods.
- Order Confirmation: You will receive an order confirmation email with an estimated processing and shipping time once your order is placed.
3. Delivery Times
- Estimated Delivery Time: Delivery times vary based on the shipping method selected and the delivery destination. Estimated delivery times are as follows:
- Standard Shipping: 2 to 3 business days
- xpress Shipping: 1 to 2 business days
- Delays: While we strive to meet the estimated delivery times, delays may occur due to factors beyond our control such as weather conditions, customs processing, or carrier delays.
4. Shipping to International Addresses
- International Shipping: We offer international shipping to select countries. Shipping costs and delivery times will be calculated based on your location.
- Customs Duties and Taxes: International orders may be subject to customs duties, taxes, or fees imposed by the destination country. These additional charges are the responsibility of the recipient and are not included in the shipping cost.
5. Order Tracking
- Tracking Information: Once your order has been shipped, you will receive a confirmation email with a tracking number and instructions on how to track your shipment.
- Tracking Updates: You can track your order through our shipping carrier’s website using the provided tracking number.
6. Shipping Issues
- Lost or Damaged Packages: We are not responsible for lost, stolen, or damaged packages once they are in the possession of the shipping carrier. If you encounter any issues, please contact the carrier directly using the tracking information provided.
- Incorrect Address: Please ensure that you provide the correct shipping address at checkout. We are not responsible for orders delivered to an incorrect address provided by the customer.
7. Returns and Exchanges
- Return Shipping: If you need to return an item, refer to our Return Policy for information on how to return your product. Return shipping costs are generally the responsibility of the customer unless the return is due to an error on our part.
- Exchanges: For exchanges, follow the instructions provided in our Return Policy. The new item will be shipped once the returned item is received and inspected.
8. Customer Service
- Contact Us: If you have any questions or concerns about shipping and delivery, please contact our customer service team at
elampillaisaree.online@gmail.com or +91 888 666 7615. We are here to assist you with any shipping-related inquiries.
9. Changes to Policy
- Updates: We may update our Shipping and Delivery Policy from time to time. Any changes will be posted on our website, and your continued use of our services constitutes acceptance of the updated policy.