1. Return Eligibility
- Time Frame: Returns are accepted within 4 days from the date of receipt. Items must be returned within this period to qualify for a refund or exchange.
- Condition: The saree must be in its original condition, with tags attached, and in the original packaging. Items that have been worn, washed, or altered are not eligible for return.
- Proof of Purchase: A valid receipt or proof of purchase must be provided for all returns.
2. Non-Returnable Items
- Customized Items: Sarees that have been customized, altered, or made-to-order are non-returnable.
- Final Sale Items: Items marked as “Final Sale” or heavily discounted are not eligible for return or exchange.
3. Return Process
- Initiating a Return: To initiate a return, contact our customer service team at [Insert Email Address] or [Insert Phone Number] with your order number and reason for return.
- Return Authorization: We will provide you with a Return Authorization Number (RAN) and instructions for returning the item.
- Shipping Costs: Customers are responsible for return shipping costs unless the return is due to a defect or error on our part. In such cases, we will provide a prepaid return label.
4. Refunds
- Processing Time: Once the returned item is received and inspected, refunds will be processed within 2 business days. Refunds will be issued to the original payment method.
- Partial Refunds: If the returned item shows signs of use or damage, a partial refund may be issued.
5. Exchanges
- Availability: Exchanges are subject to availability. If you wish to exchange an item, please contact our customer service team to check if the desired item is in stock.
- Process: The exchange process is similar to the return process. Return the original item and place a new order for the desired item.
6. Defective or Incorrect Items
- Reporting Issues: If you receive a defective or incorrect item, contact us within 2 days of receipt. We will arrange for a return and replacement or refund at no additional cost to you.
- Inspection: All items returned as defective will be inspected upon receipt to determine the nature of the defect.
7. International Returns
- Eligibility: International returns are accepted under the same conditions as domestic returns. However, customers are responsible for all return shipping costs and customs duties.
- Process: Please contact our international support team at elampillaisaree.online@gmail.com for detailed return instructions.
8. Contact Information
- Customer Service: For any questions or assistance regarding returns, please reach out to our customer service team at
elampillaisaree.online@gmail.com or +91 888 666 7615. We are here to help!